DOJ demands CVS MinuteClinic improve accessibility for deaf patients in new settlement

By Alexa Gagosz

Summarized by Matthew Dehler, staff writer

Recently, CVS was accused of failing to provide adequate ASL interpretation services for their deaf clients. CVS was also found to have confusing or ineffective interfaces for deaf clients seeking interpretation. Following this, CVS agreed on a settlement to change its policies and provide more effective interpretation at their locations. The company denies that they violated the ADA, but will still ensure that their staff undergo more rigorous training policies in the field.

Read the full article here: https://www.bostonglobe.com/2023/06/27/metro/doj-demands-cvs-minuteclinic-improve-accessibility-deaf-patients-new-settlement/

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