Association for Airline Passenger Rights and Caption First announce partnership to promote greater accessibility

In December 2013, Caption First was a sponsor for the 1st Annual Airline Accessibility Conference. Caption First’s—a leading communication access company that provides CART (Communication Access Real-Time Translation), captioning, and transcription—participation in the event led to its new partnership with the Association for Airline Passenger Rights (AAPR).

The new partnership aims to make AAPR programming fully accessible to the deaf and hard of hearing community. For instance, real-time captioning services will become part of AAPR’s information and programs. Also, the partnership will work to discover what the best practices are in the airline industry to make it as accessible as possible for passengers with hearing loss.

“Caption First is delighted to partner with the Association for Airline Passenger Rights,” said Patricia Graves, President of Caption First. “For too long the communication needs of passengers who are Deaf or hard of hearing have been ignored. We look forward to working with AAPR to create positive changes in the aviation industry.”

In February 2010, AAPR set its precedent for supporting airline passengers with hearing loss when it called on the U.S. Department of Transportation to require all commercial air carriers to provide closed captioning on all in-flight entertainment for passengers with hearing loss.

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